Genesis Santa Monica Frequently Asked Questions (FAQ)

 

Sales Department FAQ

1. Where Is Genesis Santa Monica Located?
   Genesis Santa Monica is located at 2450 Santa Monica Blvd in Santa Monica, CA. Our team proudly serves drivers throughout Santa Monica, Los Angeles, and West Hollywood, along with nearby communities across the greater Los Angeles area.
2. What Does Genesis Santa Monica Offer?
   At our dealership, you'll find a curated lineup of new Genesis luxury vehicles along with a selection of pre-owned inventory. Our showroom features popular models such as the Genesis G70, Genesis G80, and Genesis GV80, along with electrified options. Our sales team helps you explore available models, compare features, and find a Genesis vehicle that fits your lifestyle.
3. Can I Trade In or Sell a Vehicle at Genesis Santa Monica?
   Yes. We accept trade-ins and provide tools on our website to help you estimate the value of your current vehicle. Our Value Your Trade tool offers a quick appraisal before you even visit us.
4. Are New Vehicle Specials Available?
   We regularly feature competitive specials and incentives on new Genesis models. You can browse our current offers online to see available lease programs, financing opportunities, and promotional savings on select vehicles.

Service Department FAQ

1. What Service and Repair Work Do You Perform?
   Our Genesis service center handles a full range of maintenance and repair services. Our factory-trained technicians perform oil changes, tire rotations, brake service, diagnostics, and more using advanced equipment designed specifically for Genesis vehicles.
2. How Can I Schedule a Service Appointment?
   You can schedule a service appointment directly through our website using our online scheduling tool. This allows you to select the services you need and choose an appointment time that fits your schedule.
3. What Is Genesis Service Valet?
   Genesis Service Valet is an exclusive ownership benefit that makes maintenance more convenient. Our team can pick up your Genesis model from your home or office, provide a loaner vehicle if needed, and return your vehicle after the service is complete.

Parts Department FAQ

1. How Do I Order Parts?
   You can request parts through our online Genesis parts order form or contact our parts department directly. Our team will help you locate the correct components for your Genesis vehicle.
2. Do You Carry OEM Parts and Accessories?
   Our parts center stocks only genuine Genesis OEM parts and accessories designed specifically for Genesis models. These parts are engineered to meet factory standards for quality, fit, and performance.

Finance Department FAQ

1. Does Genesis Santa Monica Offer Financing?
   The Genesis finance center at Genesis Santa Monica works with a network of lenders to help drivers secure competitive loan and lease options for their new Genesis vehicle. Our specialists will guide you through the process and help structure a payment plan that fits your needs.
2. Can I Get Pre-Approved Before Visiting?
   Yes. You can complete our secure online finance application to get pre-approved before coming to the dealership. This helps streamline the purchasing process and saves time at the showroom.
3. What Tools Do You Offer to Help Plan My Purchase?
   We provide several online tools to help you plan your purchase, including a payment calculator and trade-in appraisal tool. These resources allow you to estimate monthly payments and understand how your current vehicle's value can apply to your next Genesis SUV.